It's a kind of humorous talk about the life of a development team which also deals with supporting C and C++ programmers. Actually, working with programmers is a lot of fun, and it is very productive. Not only can they send you a memory dump, but sometimes even partially solve the problem themselves and give you a hint. However, there's a flip side. If they have a technical issue, be ready to consume pints of coffee and loads of cookies. I shall tell you about our interesting and funny experience related to technical support of the PVS-Studio analyser - for example, how the tool goes nuts when coming across a 26mb string literal.

Don’t take on C++ programmers support

by Yuri Minaev

Topics:

• About tech support
• We test a lot, but...
• 9 circles of testing
• Stories
• Don't trust standard library functions (sprintf)
• More on standard functions (isspace)
• Preprocessor fairy tales
• 26mb ought to be enough for anybody
• On logics
• Initialisation is easy
• When robots get tired
• Detour (#include in weird places)
• WinAPI is fun
• The scariest bug (warning filters)